Delivery and shipping

Shipping

Online orders are usually packed and shipped within 2 days.

Charges

Shipping charge is $19.80, flat rate for all orders.

Shipping charge is intended to cover overhead costs associated with processing orders, handling, packing and shipping products to you.

Method of Delivery

All our deliveries are sent using Australia Post, Go Logistic or Courier Please.

Dispatch

Once all payment has been received and processed, your order will be dispatched.

Please allow six (6) working days after the placement of your order before contacting us.

It is important that you check the accuracy of the details you enter into the Delivery Details section during the checkout process. Please note it is your responsibility to supply the correct delivery details as we cannot be held responsible for incorrect details resulting in unsuccessful deliveries.

Delivery Timeframes

As per Australia Post delivery guide, all deliveries (for all metropolitan areas) should arrive within a maximum of 6 working days from the date of dispatch. This time may vary depending on the area in which the item is to be delivered. Local deliveries often are within 2 days. Please note that BEYOND MATERIALS™ will not be held liable for any postage delays incurred by Australia Post. It is your responsibility to advise us if the parcel has not been delivered. If an item is lost or not delivered, BEYOND MATERIALS™ will investigate the matter with Australia Post. Then, depending on the outcome of such investigation and at the discretion of BEYOND MATERIALS™, a replacement item will be sent. Furthermore BEYOND MATERIALS™ will not warrant the cancellation of an order as a result of delays with Australia Post.

Please note that BEYOND MATERIALS™ will not be held liable for any postage delays as a result of Australia Post peak period delays. It will remain your responsibility to ensure you take into account possible obvious delays with Australia Post such as Christmas, New Year and Easter, whereby Australia Post regular delivery guide (maximum 6 working days for Metropolitan areas) may not apply. For further information about Christmas postal delivery times or tips, contact the staff at your local Australia Post Branch, telephone 131318 or visitwww.auspost.co.au.